• Pick Up orders are not available for same day pickup.
• Weekend orders will be processed the next business day.
• Orders ship out from us within 2 - 4 business days of purchase. Business days start the day after an item is purchased and do not include Saturdays, Sundays, or Holidays.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We only ship to the lower 48 states. We do not ship internationally. We do not ship to PO Boxes.
• We do not ship COD orders.
• Transit times may vary, particularly during peak or holiday periods.
• We are not responsible for packages that have been signed for, but not received. A claim will need to be filed with the shipping carrier.
• Should an item be missing from the package, please contact us right away.
• We are not liable for shipping carrier delays due to inclement weather.
• Apartments will include an additional signing fee.

• For any returns you may email customer service at RBM of Atlanta - Parts.
• Electrical, previously installed, or used parts are non returnable.
• All special order parts are non returnable.
• Parts under $15 are non returnable.
• Parts must be returned in and with all original packaging.
• A copy of the invoice will need to be included with the return.
• There is a 15% restocking fee charged against all returned parts.
• We reserve the right to refuse any parts based on the above criteria.
• Return requests need to be issued within 30 days of receipt.
• Parts must be returned within 7 business days of accepted return request.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.